Frequently Asked Questions
Ordering & Availability
How do I place an order?
How do I place an order?
Simply browse our products right here on our website—shop by room, brand, or style, add items to your cart, and check out securely online. Prefer to order in person? Visit us at 314 N. Central Ave, Duluth, MN 55807, or call us at 218-626-7504 and our team will help you place your order over the phone.
Are the products on your website available in store?
Are the products on your website available in store?
Our online catalog reflects our full product offering. Most items are available for order and can be delivered directly to your home. Some items may also be on display in our showroom. If you want to see a specific piece in person before purchasing, give us a call and we'll let you know if it's currently on our floor.
Can I order by phone?
Can I order by phone?
Yes. Call us at 218-626-7504 during business hours and one of our team members will walk you through the ordering process.
Do you offer custom orders or special requests?
Do you offer custom orders or special requests?
We carry a wide selection of furniture from trusted brands. While we don't offer fully custom-built pieces, many of our products are available in multiple configurations, colors, and sizes. Contact us to discuss what's available for the item you're interested in.
Delivery & Shipping
Do you deliver?
Do you deliver?
Yes. We offer delivery throughout the Duluth area. Delivery options, timelines, and pricing depend on your location and the items ordered. Contact us at 218-626-7504 for a delivery quote.
How long does delivery take?
How long does delivery take?
Delivery timelines vary depending on whether the item is in stock or needs to be ordered from the manufacturer. In-stock items typically deliver within 1–2 weeks. Special orders may take 4–8 weeks. We'll provide you with an estimated delivery window at the time of purchase.
Do you offer white-glove delivery?
Do you offer white-glove delivery?
Yes. Our delivery team will bring your furniture into your home, place it in the room of your choice, and assemble it if required. We also remove all packaging materials.
Do you ship outside your local delivery area?
Do you ship outside your local delivery area?
For customers outside our standard delivery zone, we can arrange shipping through our carrier partners. Shipping costs and timelines vary by destination. Contact us for a shipping quote.
Financing & Payment
What financing options do you offer?
What financing options do you offer?
We offer flexible financing plans, including options with no interest if paid in full within the promotional period. Apply in store or ask our team about pre-qualification. See our Financing Options page for details and monthly payment examples.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and cash in store. Financing is also available for qualifying purchases.
Is there a minimum purchase for financing?
Is there a minimum purchase for financing?
Minimum purchase requirements may apply depending on the financing promotion. Contact us for current financing offers and qualifications.
Returns & Exchanges
What is your return policy?
What is your return policy?
If you're not satisfied with your purchase, contact us within 48 hours of delivery to discuss your options. Items must be in original condition with no signs of use or damage. Custom orders and clearance items are final sale. See our full Return & Exchange Policy for details, or call us at 218-626-7504.
What if my furniture arrives damaged?
What if my furniture arrives damaged?
Inspect all furniture carefully at the time of delivery. If you notice any damage, note it with the delivery team and contact us immediately. We will work with you and the manufacturer to arrange a repair, replacement, or credit.
Products & Brands
What brands do you carry?
What brands do you carry?
We carry furniture from leading manufacturers. Our selection includes living room, bedroom, dining room, home office, outdoor, and mattress categories.
Do your products come with a warranty?
Do your products come with a warranty?
Most of our furniture is covered by the manufacturer's warranty, which varies by brand and product. Contact us for details or if you have a warranty claim.
Can I see your furniture in 3D before buying?
Can I see your furniture in 3D before buying?
Each product page includes multiple photos so you can see the piece from different angles and finishes. If you'd like more detail on a specific item before buying—measurements, fabric close-ups, or how it looks in a room—give us a call at 218-626-7504 and we're happy to help.
Store Information
What are your store hours?
What are your store hours?
We're open Monday–Friday, 10:00 AM–5:00 PM, and Saturday, 11:00 AM–2:00 PM. We're closed Sundays. See our Contact page for directions and more details.
Where are you located?
Where are you located?
314 N. Central Ave. Duluth, MN 55807. We're a family-owned store proudly serving the Duluth area.
How can I contact you?
How can I contact you?
Call us at 218-626-7504 during business hours, email us at discountmattressduluth@gmail.com, or visit our Contact Us page to send a message directly.