Refund policy
Return & Cancellation Policy
Thank you for shopping with Discount Mattress & Furniture. As a family-owned business, we appreciate your support and strive to provide quality products and outstanding customer service. Please review our policies before completing your purchase.
Order Fulfillment
- Orders are typically confirmed within 24 hours.
- If an item is out of stock, estimated arrival is generally 2–5 weeks.
- Orders are shipped to our store for customer pickup or scheduled delivery.
- An adult (18 years or older) must be present to accept and sign for all deliveries.
- Missed delivery appointments may be subject to an additional delivery fee.
Manufacturer Warranties & Protection Plans
- Many products include a manufacturer's warranty. Coverage varies by manufacturer and product.
- Optional protection plans may be available for eligible products at the time of purchase.
Returns & Exchanges
Returns and exchanges are accepted within 10 days of pickup or delivery for store credit only.
To qualify, merchandise must:
- Be unused, in its original packaging (when applicable), and free from damage, stains, odors, or alterations.
- Be accompanied by the original receipt or proof of purchase.
- Pass inspection upon return.
No cash, check, debit card, or credit card refunds will be issued.
Delivery, shipping, setup, assembly, and handling charges are non-refundable.
Product Measurements & Fit
Customers are responsible for ensuring merchandise will fit through all doorways, hallways, stairways, elevators, and into the intended room before pickup or delivery.
If merchandise does not fit due to customer measurements, it may be returned only if it meets this Return Policy and passes inspection. A 30% restocking fee will apply, and the remaining balance will be issued as store credit only.
Final Sale Items
The following items are final sale and cannot be returned, exchanged, or canceled:
- Clearance items
- Display items
- Floor models
- Custom or special-order merchandise
- Opened mattresses, pillows, mattress protectors, and bedding
- Gift cards
- Merchandise sold as is
All final sale merchandise is sold as is with no warranty.
Canceled Orders
Orders canceled before pickup or delivery are subject to a 30% restocking fee. The remaining balance will be issued as store credit only.
If delivery is refused after the delivery team has been dispatched or has arrived, delivery charges are non-refundable.
Customer Damage
Damage occurring after pickup or delivery due to customer handling, moving, misuse, improper setup, or attempted installation is not covered under this policy.
Manufacturer warranties and optional protection plans, when applicable, are subject to their own terms and conditions.
Damaged or Defective Merchandise
Please inspect all merchandise immediately upon pickup or delivery. Visible damage, defects, missing items, or order discrepancies must be reported within 2 business days.
If the issue is covered by a manufacturer's warranty or an optional protection plan, we will gladly assist with the claim process.
Contact Us
Questions? We're happy to help.
Discount Mattress & Furniture
Phone: (218) 626-7504